Terms of Service

These Terms of Service ("Terms") are a binding agreement between you ("you," "Customer") and Reinforce42 / monkey ("monkey," "we," "us," "our"), operator of the API and website at reinforce42.com (the "Service"). By creating an account, generating an API key, or otherwise accessing or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Eligibility & accounts

• You must be at least 18 years old and able to form a binding contract. The Service is offered to customers located in the United States only.
• If you use the Service on behalf of an entity, you represent that you are authorized to bind that entity, and "you" refers to that entity.
• You are responsible for all activity under your account and API keys. Keep your keys secret; anyone with a key can spend your balance. Notify us immediately of any unauthorized use. We are not liable for losses caused by your failure to secure your keys.

2. The Service

monkey provides an OpenAI-compatible API and related tools for generating text, transcriptions, images, and video using AI models hosted on our own hardware. Features, models, and pricing may change, be added, or be discontinued at any time. We may impose rate limits, usage limits, and other technical restrictions.

3. Credits, billing & refunds

• The Service is prepaid. You purchase credits (directly or via a card on file with auto-recharge) that are drawn down as you use the Service, metered per token, per second, per image, or per minute as described in our documentation.
• Payments are processed by Stripe; we do not store your full card number. You authorize us and Stripe to charge your selected payment method for purchases and, if you enable auto-recharge, for automatic top-ups when your balance runs low.
• All sales are final. Credits are non-refundable and have no cash value, except where a refund is required by applicable law. Unused credits may expire as stated at purchase (currently 12 months). We may change prices prospectively.
• You are responsible for any taxes other than taxes on our net income.

4. Your content & inputs

"Input" means data you submit (prompts, images, audio, files). "Output" means content the Service generates from your Input. As between you and us, you retain all rights you have in your Input, and we assign to you all of our right, title, and interest (if any) in the Output for that request. You are solely responsible for your Input and Output and for ensuring you have all rights necessary to submit your Input and to use your Output.

5. AI-generated content — important disclaimers

• Output is generated by probabilistic models and may be inaccurate, offensive, incomplete, or otherwise objectionable. Output is not advice (legal, medical, financial, or otherwise). You must independently evaluate Output before relying on it.
• Output may not be unique — other users may receive similar Output from similar Inputs. We make no representation that Output is original or non-infringing, and we do not warrant that your use of Output will not infringe third-party rights.
• You are responsible for reviewing Output and for any use, publication, or distribution of it, and for complying with any third-party terms and applicable law.

6. Acceptable use

You agree not to use the Service, and not to permit anyone to use the Service, to:

• violate any law or regulation, or infringe or misappropriate any intellectual property, privacy, or other rights;
• generate, solicit, or distribute child sexual abuse material (CSAM) or any content that sexualizes minors — we report CSAM to the NCMEC and law enforcement as required by law;
• create non-consensual intimate imagery, or realistic depictions of real, identifiable people (deepfakes) intended to deceive, defame, harass, or impersonate;
• generate content that harasses, threatens, defames, or promotes violence, self-harm, or discrimination;
• create malware, spam, phishing, or fraudulent content; attempt to bypass safety, rate limits, or security controls; or probe, scan, or overload the Service;
• generate biometric identifiers to identify individuals without consent; produce disinformation presented as fact; or use Output for high-risk automated decisions (employment, credit, housing, health, law enforcement) without appropriate human review.

We may suspend or terminate access, remove content, and refuse service for any suspected violation, with or without notice. See the Privacy Policy for how we handle logs.

7. Resale & API use

You may build applications on the Service. You may not resell raw API access as a substitute for the Service, misrepresent the source of Output, or use the Service to build a competing model or dataset. You must not exceed the models or limits assigned to your key.

8. Our intellectual property

The Service, website, software, and brand are owned by us and our licensors and are protected by law. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service per these Terms. No other rights are granted.

9. Third-party services

The Service relies on third parties (e.g., Stripe for payments, DigitalOcean for infrastructure). Your use of those services may be subject to their terms. We are not responsible for third-party services.

10. Suspension & termination

You may stop using the Service at any time. We may suspend or terminate your access at any time, including for violation of these Terms, suspected fraud or abuse, non-payment, or as required by law. On termination, your license ends; Sections that by their nature should survive (including 3–5, 8, 11–16) survive.

11. Indemnification

You will defend, indemnify, and hold harmless monkey, Reinforce42, and our officers, employees, and agents from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to your Input, your Output, your use of the Service, or your violation of these Terms or applicable law.

12. Disclaimer of warranties

The Service and all Output are provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, secure, or error-free, or that Output will be accurate, reliable, original, or non-infringing. Some jurisdictions do not allow certain exclusions, so some may not apply to you.

13. Limitation of liability

To the maximum extent permitted by law, monkey and Reinforce42 will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business, arising out of or related to the Service or these Terms, even if advised of the possibility. Our total aggregate liability for all claims arising out of or related to the Service or these Terms will not exceed the greater of (a) the amounts you paid us in the three (3) months before the event giving rise to the claim, or (b) US $100.

14. Governing law

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. Subject to Section 15, the exclusive venue for any dispute not subject to arbitration is the state and federal courts located in San Diego County, California, and you consent to their jurisdiction.

15. Dispute resolution — arbitration & class-action waiver

Please read this section carefully — it affects how disputes are resolved.

• Informal resolution first. Before filing a claim, you agree to contact us at legal@reinforce42.com and attempt to resolve the dispute informally for at least 30 days.
• Binding arbitration. Any dispute arising out of or relating to the Service or these Terms that is not resolved informally will be resolved by final and binding arbitration administered by a recognized arbitration provider under its consumer rules, seated in San Diego County, California, rather than in court, except that either party may bring an individual claim in small-claims court.
• Class-action waiver. Disputes will be arbitrated only on an individual basis. You and we waive any right to bring or participate in a class, collective, consolidated, or representative action. The arbitrator may not consolidate more than one person's claims.
• Opt-out. You may opt out of this arbitration agreement by emailing legal@reinforce42.com within 30 days of first accepting these Terms, stating your intent to opt out.

16. General

• Changes. We may update these Terms; material changes will be posted here with a new date and, where appropriate, notice. Continued use after changes means you accept them.
• Entire agreement / severability. These Terms are the entire agreement between us on this subject. If any provision is unenforceable, the rest remain in effect.
• Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
• No waiver. Our failure to enforce a provision is not a waiver.
• Contact. Reinforce42, Carlsbad, California, USA — legal@reinforce42.com.